Does Laminator.com Accept POs?
Laminator.com does accept purchase orders from schools, government agencies and Fortune 1000 companies.
*Note: Purchase orders can be faxed in to 847.996.0610, emailed to firstname.lastname@example.org, called in to sales at 800.323.4307 or mailed to Laminator.com 27885 Irma Lee Circle Unit 105, Lake Forest, IL 60045. ONLY select one method of submittal as any duplicates that arise from multiple submissions will be the customer's responsibility.
How do I Take Advantage of Supply Credits?
Some machines come with a one-time supply credit. This supply credit MUST be used at the same time the machine is purchased or it is no longer valid. To obtain this credit, simply place the machine you are purchasing in the cart, select the supplies you want to order and place them in the cart. The supply credit will be applied automatically to your order.
Full credit must be used at time of machine purchase. Credit CANNOT be carried over.
How does the Trade-In Program Work?
The customer will be responsible for packaging and sending in the roll laminator to Laminator.com. It will then be assessed and assigned a value by the technician ranging from $50-$500. The technician will be looking at many factors in determining the value such as age of machine, whether or not it is functioning, whether it can be used for parts, etc. This value will then be applied towards the purchase of a new machine.
*Note: Roll Laminators 27" and above in size qualify for the trade-in program.
What if my Machine Needs Repairs?
If your machine needs repairs, please contact our Customer Service Department at 1.800.323.4307 for further instructions. Be sure to have your order number readily available so it can be easily determined whether the machine is still under warranty. The Customer Service Department will direct you to a technician and/or the manufacturer to assist you in troubleshooting initially; all warranty issues are covered by the manufacturer. It will be determined by the technician/manufacturer whether or not the machine is to be sent in to be repaired under warranty. In this case, the customer would be responsible for packaging the machine properly (as any damage during shipping is the responsibility of the customer) and shipping it to the manufacturer. The manufacturer will then repair the machine and would advise you if any additional fees are required due to non-warranty issues and/or return freight. If the unit cannot be fixed, the manufacturer has the option to replace the unit with a comparable refurbished unit. Please note: Any operator errors resulting in the malfunctioning of the machine are NOT covered under any warranty. If you have any questions, comments or concerns, please contact the Customer Service Department at 1.800.323.4307.
For international customers, the same applies, but you will be responsible for freight to AND from the manufacturer.
What if I Need Parts for a Specific Machine?
Please email your request for parts to email@example.com. Include what type of machine, the brand/model of the machine, and a description and picture of the part needed. The parts department will respond to your inquiry with the availability, the actual part number if you were unable to supply it and a quote for the needed part. If we are unable to supply the part, we will direct you to a supplier that may be better able to assist you.
How does the rewards program work?
Laminator.com offers the most customer friendly rewards program of anyone in the laminating and binding industry.
Our rewards program is easy for you to monitor and use as you can keep track of your gold points in your account. Simply set up an account, track your points and save!
Rewards Points are offered for the following:
- Roll Laminators – 1 point per $1 spent
- Pouch Laminators – 1 point per $1 spent
- All Laminating Film – 1 point per $1 spent
- Laminating Pouches – 2 points per $1 spent
- All Binding Machines – 1 point per $1 spent
- All Binding Supplies – 2 points per $1 spent
Once you accumulate 1000 points you can use your reward points to SAVE an ADDITIONAL 10% off your next order of laminating and binding supplies! A great time for you to stock up.
To redeem your points, simply log in to your account. Place all the items you would like to purchase in your cart. Click on the cart icon in the upper right hand corner of the page and check the box indicating that you would like to use your points. It is that simple!!
Rewards points expire after one calendar year.
Please note: Program is subject to change at any time without prior notification.
Does your laminating film have a warranty?
All thermal laminating film has a 90 day warranty.
Do you offer coupon codes?
Occasionally, there will be coupon codes emailed to customers for additional savings on their orders. When these are received, they can be redeemed by entering the code provided in the Coupon Code box at Checkout. Please note that these codes cannot be used in conjunction with any other discount, including but not limited to, other coupons and rewards points.
Does Laminator.com charge sales tax?
Laminator.com is currently required to collect sales taxes in the following states: AZ, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, MA, MD, MI, MN, MO, NC, NJ, OH, OK, PA, SC, TN, TX, UT, VA, WA, WI and WV. As certain thresholds are met for other states, sales tax will be collected in those as well.
How do I make a tax exempt purchase?
In order for you to place an order tax exempt, you will need to send a copy of your tax exempt certificate to firstname.lastname@example.org. Once it is received, you will be provided instructions on how to create a tax free account. Your exemption is linked to this tax free account. You will need to LOGIN to the account in order to have the exemption status apply. If you check out as a guest, the exemption status will not automatically apply and sales tax will be added to your order.